Guides
Written by hand, not generated: what to actually say in the replies people put off writing. Each one has the wording, the order it should go in, and worked examples you can adapt.
How to reply to a job rejection email
Most people don't reply at all. A short, un-bitter answer is the cheapest way to stay in the running for the next opening.
4 min readHow to reply to a job offer and negotiate the salary
The offer email is the one moment your leverage is at its maximum. What you write in the next 48 hours decides the number.
6 min readHow to say no without damaging the relationship
A clear no delivered early costs less than a soft maybe that decays into silence. Here is the wording that does it.
5 min readHow to reply to a message you left for three weeks
The apology should be one line. Everything after it decides whether the thread restarts or dies quietly.
4 min readHow to reply to an angry customer
The first two lines decide whether this becomes a resolved ticket or a public review. Neither of them should be an explanation.
5 min readHow to follow up when nobody replies
Silence is usually a full inbox, not a decision. The follow-up that works adds something instead of asking again.
5 min readFormal or casual? Getting the register of a reply right
Most replies that land badly aren't wrong in content — they're pitched at the wrong distance. Here's how to read the register and match it.
5 min read